Technical Support

Binary Computer Systems has designed several different pricing plans. If you are not sure which plan is best for you, contact us for more information. Each plan has a different monthly retainer fee that entitles you to the following:

• A preset number of hours at a preset rate so you can manage your spending.
• Telephone support.
• Live troubleshooting and remote control support via the internet.
• E-Mail support.
• A reduced hourly rate for on-site work beyond the retainer’s amount of hours.

We also guarantee same day on-site availability - most of the time we are available within four hours.

• Plan A: Retainer: $600 for 5 hours. Excess hourly rate: $100
• Plan B: Retainer: $1000 for 10 hours. Excess hourly rate: $90
• Plan C: Retainer: $1900 for 20 hours. Excess hourly rate: $85
• Plan D: Retainer: $2250 for 25 hours. Excess hourly rate: $75

Our services are also available as needed, on-site for $140 per man, per hour, one hour minimum. This does not include any other support and we cannot guarantee same day availability. The off-site rate for remote administration and troubleshooting is $85 per man, per hour. Phone support is also available per request of our non-contract clients. The rate is $50 per hour. All rates are subject to change at any time without notice.

Hardware & Software

As a reseller of computer hardware and software, Binary Computer Systems shoulders the burden of product research and purchasing by reselling computer hardware and software at a generally lesser cost to the client than if the client purchased the items themselves. We have associations with dozens of vendors across the country assuring you will get the best equipment at the best price available.

Team Binary - keeping your company moving forward as the future becomes today. ©